If you reside in the UK and your order is over £150 you will qualify for free Next Day Delivery shipping with EVRI!

As soon as you have completed your order, you will receive a confirmation email containing your order details. Our studio team will then be working to get your order sent out to you.
Once this has been dispatched, you’ll receive an email notifying you that the your parcel is on its way! You will then be able to track its journey to you via the SHOP app.
Simply click on 'Track My Order' under the 'HELP' section at the bottom of our website to view your latest delivery updates. You'll just need your order number.
You can also track your order by following this link here
Please note it can take 24-48 hours for tracking information to become available after purchase.

You can track your order either by logging into your account or by clicking the link found in your order dispatch email or through Shop.

Some orders may be sent in more than one parcel and from different locations and sellers, please allow the full delivery timeframe for all parcels to arrive. Please note deliveries take place 7 days a week between 8am to 9pm.

UK & INTERNATIONAL CUSTOMERS: 
UK customers are more than welcome to return a sale item for a full refund. The item must be unworn, undamaged and in line with our Terms & Conditions.
- UK customers have 28 days to return for a refund / exchange or 30 days to return for store credit. 
- International customers have 30 days to return for a refund / exchange or 45 days to return for store credit.

US CUSTOMERS:
US customers can only return sale items for store credit. You have 45 days from the date it was shipped to return. 

AUSTRALIAN & NEW ZEALAND CUSTOMERS:
Australian & New Zealand customers can return sale items for store credit only. You have 45 days from the date it was shipped to return. 
*If you're returning part exchange, part refund then your return will only be free if your exchange item value outweighs your refund item value.
 
We’re unable to match the sale price on your next order if the price has changed. If the price has changed on your sale item, you won’t be able to return it for exchange. Instead, you can opt for store credit or a refund.

Please read our Return Policy

Please click on the 'Make A Return' page at the bottom of our website under 'HELP'. Please then follow our online process to make your return. You will need your order number and or your email/account information. You can only make a return in line with our Return Policy.

You are able to make a size exchange, providing your return is in line with our policy
Simply register your return for the unwanted item(s), and opt for a different size to be delivered back to you. Exchanges must be made within the return timeframe in line with our Return Policy

If you are purchasing to a country in the EU:
In line with Brexit, if you purchase from any UK retailer, you can now be charged tax and duty fees. This is generally 12% of the total value if your purchase is worth more than 150 euro. It is free if your purchase is less than 150 euro.
We have arranged with our international mail providers to cover these fees on behalf of our customers, so you will not see any unexpected charges upon delivery. If for any reason you do, feel free to get in touch below and we will reimburse you. 
If you are purchasing to a country outside of the EU: 
If you are located outside the UK/EU, your order may be subject to customs fees. These are usually charged once your parcel arrives in its destination country. It is the recipient's responsibility to pay these charges. If you fail to pay, your order will be held or returned back to its sender. We have no control over the charges incurred and we're unable to tell you what the charges could be due policies varying from country to country.
If unsure about any of the above, we recommend contacting your local customs office before you order.

No - we respectfully request for our customers to return each order separately. This is so you don’t experience any complications when receiving your full and correct refund. If you do return items from separate orders altogether in one parcel, we will only be able to identify one order and this could have an affect on your refund amount. Similarly, this may also affect your exchange or store credit if you have opted for those return options.

If you have received your dispatch confirmation email from us, unfortunately you are then unable to make any changes to your order at this point in the process.

We offer a 30-day return policy (store credit) / 28-day return policy (refund or exchange), so you will be able to return your order when you receive it for a full refund.

If you are yet to receive your dispatch confirmation email from us, then we may still be able to cancel your order or change your delivery address. However, unfortunately we are unable to make any item or size amendments to any order once it is placed.

To cancel your order or request the address to be changed, please contact our studio team using the 'Contact' page at the bottom of our website. Please make sure to include in your first communications to us that you wish to cancel your order or change the address.

You may be asked to provide us with some information so it would be helpful to have the following ready:

A screenshot of your confirmation email
Your full name and email address
The order amendment you are requesting
Our team will do their best to arrange your request before your order leaves our warehouse. Please note that we may not be able to make changes if your order is already being processed by the warehouse or is awaiting collection. However, it is always worth asking our team and they will do their upmost to assist in your request, although they cannot guarantee it will be possible in every case.

Please accept our apologies if your parcel has arrived damaged or in poor condition.

Our gift boxes are currently limited so we are unfortunately unable to replace this for you. However, if you come across any damage to your items, please contact our studio team using the 'Contact' page at the bottom of the website. Please explain in your first communication that you have received a damaged item. You will be asked for the following information:

Your order number
Your full name
Your shipping address
A photo of the damaged area
If you wish to send back any items, please don't worry about including the box if the packaging is damaged - please recycle this and return the items back to us in secure packaging. Use the 'Make A Return' page to start the process.

All our parcels are checked meticulously after picking before being dispatched - this is to ensure that all orders are fulfilled correctly. We are very sorry if we have made a mistake with yours.

We ask that you please double check your emails, in case we have notified you that we were unable to fulfil your purchase.If you have not received an email notifying you of this please contact us as soon as possible to report the issue via the option on the 'Contact' page.

Please do not discard any packaging, as the courier will require photos of this in order to conduct a full investigation into your missing item(s).

If you have received your dispatch confirmation email from us, unfortunately you are then unable to cancel your order at this point in the process.

We offer a 14 day return policy (store credit) / 28-day return policy (refund or exchange), so you will be able to return your order when you receive it for a full refund.

If you are yet to receive your dispatch confirmation email from us, then we may still be able to cancel your order.

To cancel your order, please contact our studio team using the 'Contact' page at the bottom of our website. Please make sure to include in your first communications to us that you wish to cancel your order.

You may be asked to provide us with some information so it would be helpful to have the following ready:

A screenshot of your confirmation email
Your full name and email address
The order amendment you are requesting
Our team will do their best to arrange your request before your order leaves our warehouse. Please note that we may not be able to cancel your order is already being processed by the warehouse or is awaiting collection. However, it is always worth asking our team and they will do their upmost to assist in your request, although they cannot guarantee it will be possible in every case.

Our promotions cannot be used in conjunction with any other discount, including sale items. There are also specific items and or colour options included in our promotions. Please be sure to only select items included in the promotion to qualify for the discount. If the discount does still not deduct from your order total after meeting all of the above requirements, please contact our studio team using the 'Contact' page.

If you have received your dispatch confirmation email from us, unfortunately you are then unable to make any changes to your order at this point in the process.

We offer a 30-day return policy (store credit) / 28-day return policy (refund or exchange), so you will be able to return your order when you receive it for a full refund.

If you are yet to receive your dispatch confirmation email from us, then we may still be able to change your delivery address.

To request the address to be changed, please contact our studio team using the 'Contact' page at the bottom of our website. Please make sure to include in your first communications to us that you wish to change the address.

You may be asked to provide us with some information so it would be helpful to have the following ready:

A screenshot of your confirmation email
Your full name and email address
The order amendment you are requesting
Our studio team will do their best to arrange your request before your order leaves our warehouse. Please note that we may not be able to make changes if your order is already being processed by the warehouse or is awaiting collection. However, it is always worth asking our team and they will do their upmost to assist in your request, although they cannot guarantee it will be possible in every case.

We are very sorry if your purchase has been cancelled. We will have sent you an email explaining the reason for this. Cancellations are usually for one of two reasons:

If the item(s) purchased is unexpectedly out of stock and we are unable to fulfil your purchase.
There is an issue with your payment (e.g. the billing address does not match the address the card is registered to or the payment information is incorrect.
If you have tried to make a high volume of transactions in a short space of time etc), payment can sometimes be stopped by your banking provider - in which case your order will be automatically cancelled.

If none of the above applies to you, we advise you try checking out using PayPal as this is usually verified. If you have already attempted to make several transactions, we recommend waiting a few days before trying again, otherwise their is a high chance that your purchase will be flagged again.

If you still need help, then please get in touch with our studio team by simply using the 'Contact' page below. Make sure to have your details at the ready!

We are very sorry to hear that you are struggling to make a purchase with Look Photogenic. We try our best to ensure this is a simple and exciting experience for our customers.

Firstly, we would like to recommend clearing your device history and CACHE. Once this is done, please attempt to place your order again.

Secondly, please ensure the billing address you enter at check out matches that which the card is registered to.

If you are still experiencing issues, we always recommend trying to check out using PayPal as this is usually verified.

Lastly, please try placing your order on a different device or through our APP.

You have 28 days to send an item back starting from the day you receive it. Please note a one off return fee of £1.99 will be deducted from your refund amount.

If you have ordered an item from one of our concessions, please use the label sent with your parcel to send the item back to the seller. If you have ordered multiple items from different sellers then you will need to send each of these back separately to the individual sellers. If there was no label in your parcel please contact us for the best way to return your items.

For all non-concession items to start a return simply follow the steps below and click "Make A Return" in the the footer menu to start a return.

1. Repack your items into their original packaging.
2. Log into our returns portal using your email address and order number.
3. Select your preferred option.
4. Post your return back to us, make sure you keep or take a picture of your postage receipt (you can delete this once you have received your refund)
5. We’ll send you an email once we have received your returns followed by another email shortly after to confirm your refund.

Simply register with Student Beans to confirm your student status. Please follow the below instructions to redeem your discount today:

Claim your discount code with Student Beans on their website or app
Copy and paste your code into "Apply Discount" before checking out
Please note that student or graduate discount cannot be used in conjunction with any other discounts or promotions.

Please note that student or graduate discount cannot be used in conjunction with any other discounts or promotions.

Simply register with one of the below to confirm your student status and follow the below instructions to redeem your discount today.

Claim your discount code with either UNIDAYS or Student Beans on their website or app
Copy and paste your code into "Apply Discount" before checking out
If you're still experiencing issues, please 'Contact' our Studio team who will be happy to help you.

Make sure to have a screenshot of the items in your basket and have your code to hand.

If you have forgotten your password, please click on the 'My Account' page at the bottom of our website under the HELP section.

Click 'forgotten password' on the sign in form and you will be asked to input your email address to change your password.

If you are un able to sign in to your your account, please reset your password.

Please click on the 'My Account' page at the bottom of our website under the HELP section.

Click 'forgotten password' on the sign in form and you will be asked to input your email address to change your password.

If you are still experiencing issues, please contact our Studio team using the option on the 'Contact' page.

Please double check your ‘Pending’ points to see if your missing points are showing here instead. They can stay in the 'pending' pot for 14 days from the date of your purchase.

If you redeemed points at checkout, then changed your mind, please ensure you remove the points from your checkout, this allows the points to go back into your account. It can take up to 1 hour for the points to return.

If your points are not pending and do not appear live on your account, please 'Contact' our Studio team. Please include your recent order number(s) or which actions you have completed to earn points and we will assist you.

We are very sorry we have made a mistake with your refund.

Please check whether any of these situations may apply to your order:

You sent back two parcels for the same order? It is very possible that they will be refunded at different times - so please wait another 2/3 days for your refund to appear before contacting us.
If two separate orders were returned in the same parcel - you'll be refunded in two separate transactions. Please allow 48 hours for both to show.
If you paid using part gift card and debit/credit card, then the refund will automatically go to the gift card. Please use the original gift card code to redeem on your next order.
Please check whether you used a discount code at checkout - this may be why you have not been refunded the full price.
If you return your order, we don't refund custom charges. This will need to be requested through the delivery partner.
If you're a UK customer, we'll deduct a £2.99 fee from your refund total to cover return costs.*

If you're an International customer, return fees may vary.

*Subject to our return policy. If you've paid through Klarna, and you've returned all the items, you'll have £2.99 left to pay (plus the original delivery fee). If you've kept some items then you'll also have the total amount for the items left to pay.

If after 48 hours your balance hasn't updated and none of the above apply, please 'Contact' our studio team.

Return / delivery fees are non refundable.

Return fees can vary depending on the volume of returns sent back to our warehouse. If we suspect unusual activity from your account, we reserve the right to increase the return fee. Please see or 'Return Policy' for further details.

We will be in touch once we have received your return and your refund is complete. Our Studio team work hard to ensure all returns are processed within 10 working days of them arriving back to us (excluding weekends). We only start this countdown when the items reach our warehouse, so please keep this in mind...especially if you are returning internationally!

When your return has been processed, you will receive a confirmation email. Refunds will usually take around 48-72 hours to clear and show in your account.

If you are unable to locate your refund after 72 hours of receiving your confirmation email, please 'Contact' our Studio team who will be happy to help.

Yes we provide store credit, providing your return is in line with our Return Policy.

Choosing store credit is the simplest way to receive your money back quickly. Simply register your return for the unwanted item(s), and opt for store credit. This will be issued via email and you'll receive a gift card code that can be used at checkout to make a future purchase.

Store credit returns must be made within the return timeframe.

Customers can from two payment options with Klarna.

Pay in 3

Pay later in 3 interest-free instalments. This form of credit enables you to spread the cost of your purchase over 3 equal payments. Each instalment will automatically be collected from the debit/credit card you used at checkout. Your first instalment will be debited immediately and instalment 2 and 3 are scheduled 30 and 60 days later, respectively.

Pay in full in 30 days

This credit option allows you to delay the payment of your purchase by 30 days. You will receive an email with payment instructions from Klarna within two days you'll then have 30 days to pay. Simply complete your payment online at no extra cost. You can pay via credit or debit card in the Klarna app.

Look Photogenic acts as an introducer to Klarna services, not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments]

Please spend and borrow responsibly.

We accept all major credit and debit cards such as Visa, Maestro, MasterCard etc.

You can also choose to pay using PayPal. Klarna is also an available option. Please note these are available to selected countries.

We are very sorry to learn you have experienced issues at the payment stage. The usual cause of this is due to errors with the information provided at checkout. This could be for one of the following reasons:

We would like to apologise if you have been charged more than once. It is sometimes possible for a payment to fail, however, it will still appear as a 'pending amount' in your bank account. This can be the case for up to 72 hours before being released back into your account balance.

If you still believe more than one payment has ben taken in error, please 'Contact' our Studio Team and they will be happy to help.

Yes we do.

You can obtain your discount code through the Blue Light website.

Please note this discount cannot be used in conjunction with any other promotions.

Thank you to all the NHS workers for all that you do.

We may choose to reduce or increase the price of certain products at any given time. We also regularly run flash sales. Unfortunately these types of sales only run for the time stated on the specific promotion.

When you purchase, you agree to the price of the item at the time of checkout and purchase. We have no obligation to make any alterations to the price, regardless of whether we choose to reduce the price of the same item further down the line.

Yes we do! You can purchase a Look Photogenic e-gift card for any occasion of your choice. The values we offer are:

£10
£25
£50
£100
£150
Simply choose the amount of your choice and check out.

Your e-gift card will be emailed to you. The email contains instructions on how your recipient can redeem the card.

Gift Cards are non refundable and cannot be exchanged for cash.

Our E-gift cards expire after 5 years.

Treat someone special to the Studio Shopping experience and Look Photogenic and spread some love today!

No, this is not possible. You can only use one or the other. Applying a discount code on top of redeemed points will overwrite your points at checkout.

We are a UK based online retailer and our website defaults to GBP. You are, however, able to click the GBP icon in the top right corner and select a different currency.

If you are using our app, please click the icon with 3 horizontal lines in the top right corner then £ GBP.

Please make sure you make this change before going to checkout -switching the currency will clear your basket!

Please note sizes always remain in UK format regardless of currency.

Yes! You can access this through each product page by click on the 'Size Guide'.

If you need any help or advice in finding the perfect size for you, please contact our Studio Team by using the 'Contact' page.

We restock our most popular pieces very regularly, so please make sure you are signed up for restock notifications through each product page.

Please Note that SALE items are unlikely to be restocked.

We also add new styles from different brands every week which we are sure you will love! Check out our 'New In' pages for each category.

Please follow ALL of the washing and care instructions found on the care label on the inside of your garment. Always wash with similar colours to avoid colour transfer.

We sell many garments from other brands as well as the products from the 'Photogenic' labels. We are not in a position to be able to give advise on how to care for garments produced by other brands. We are also not responsible for the quality of their care instructions.